SaaS
Reimagined.
We are redefining SaaS with a laser focus on revenue acceleration, ensuring every customer interaction translates into measurable business impact. Through intelligent automation, predictive analytics, and seamless integrations, Wigmore transforms your Customer Lifecycle into a powerhouse for scalable growth.
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Ready to elevate your Customer Success?
Let’s talk.
The Wigmore Difference
At Wigmore IT, we exist to solve the critical strategic and operational challenges facing our clients – whether large enterprises or high-growth SaaS companies. Our unique approach doesn't just differentiate us; it redefines how businesses achieve customer success and operational efficiency.
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We deliver a customer-first approach that blends high-level Customer Revenue and Success Advisory Services with our Award-winning Managed Services, ensuring that your technology and processes align seamlessly with your business objectives.
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Our Wigmore Advisory Services align customer success strategies with business goals through expert guidance from industry experts who have held C-Suite CS roles - we understand your challenges.
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Our Wigmore Managed Services streamline processes with automation and optimization, improving team efficiency. We provide Gainsight and Intercom officially certified expertise to enable deep technical expertise and direct insights to maximize the value of your tech stack investments.
Additionally, Wigmore Laboratories drives innovation by exploring cutting-edge solutions for customer engagement and success.
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OUR SERVICES
Wigmore turns customer relationships into growth engines by going beyond the norm. We build the Operating Model that drives your Customer Success Revenue Strategy aligning every interaction with your goals to drive real revenue impact.
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Our Advisory Services align processes with business goals, leveraging digital strategies and data insights to maximize customer value. Then, through our Managed Services, we streamline your operations, optimize your tech stacks, unify your data, and deliver scalable, tailored solutions that enhance the customer lifecycle. We use Wigmore Labs to fuel innovation by transforming custom solutions into repeatable offerings, ensuring consistent success, value, and efficiency across industries.
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Customer Success Advisory Services
Wigmore provides Customer Success Advisory Services that align processes with business goals. Our approach leverages digital strategies to maximize customer relationship value through expert guidance and data-driven insights.
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Wigmore Managed Services
We simplify your Customer Success Operations by managing your CS Operations, ensuring unified data management, and offering strategic technology guidance. We don't just provide Intercom and Gainsight Administrative Level 1,2,3 and 4 expertise, we provide deep experience of Enterprise Architecture and Tech stacks that have upstream and downstream impact to your Customer Lifecycle.
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Wigmore
Labs
Wigmore Labs is our innovation hub that turns custom client solutions into scalable offerings for a wider audience. By utilizing our expertise, we ensure each solution drive success and deliver consistent value across various businesses.
OUR CUSTOMERS
At commercetools, the previous customer success tool was limited in automation, lifecycle customization, and reporting. Switching to Gainsight Essentials not only met their current needs, but also provided a scalable solution for growth. Adopting Gainsight revolutionized their processes, enhancing visibility and efficiency in customer success management.
Francis Li
Chief Customer Officer, SysAid Technologies Limited
“The onboarding process was well managed by the Wigmore consultants. Expectations were communicated and aligned up front, so we knew what to expect from Day 1 and were able to align required resources on our side appropriately.
Throughout each of the stages they provided advice on best practice and managed the whole delivery in a very professional manner, providing constant communication and project updates. I can without hesitation recommend the team”
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Susanne L. Sorensen
Senior Manager Digital GTM,
Grundfos Holding A/S
“We were advised by Gainsight to partner up with Wigmore as our implementation partner of the newly bought Customer Success tool and we have not regretted that decision at all - We have fully leveraged Wigmore´s knowledge, expertise, and best practices throughout the entire implementation process.
Wigmore has done a splendid job and we are continuing our engagement and partnership with Wigmore to further improve and optimize our solution”
Mathieu Paquie
Director of Customer Success
"We've worked with Wigmore for over 6 months now, first for our Gainsight Customer Success implementation, and now using their Gainsight TAM Expert Services.
They are obviously quite strong in Gainsight administration, they have always ensured to provide us with excellent best practices guidance. Their vast product knowledge and dedication to our team's success gave us a strong boost to get Gainsight rolling."
LATEST INSIGHTS
ABOUT US
Our Values
Project Success
Project success and customer satisfaction are integral to everything we do at Wigmore. We delight our clients, through delivering solutions that drive real and tangible business benefits. Our ambition is that each new client engagement is the beginning of a long-term business relationship.
Integrity
Doing what’s right. Eschewing short-term rewards for long term success. Acting with honesty and showing the utmost respect to our clients, our partners and our colleagues.
Staff fulfilment and development
We strive to hire the best talent with the right attitude. We fulfil our promise to our people, by providing constant opportunities for growth through training, certification, innovative customer engagements, continued company growth and a nurturing, mentored environment.
Positive contribution to our communities
Wigmore IT Group operates an “integrated philanthropy” model. It is built into the company from the very start. Otherwise known as the 1-1-1 model, we have pledged 1% of the company’s equity, 1% of our product or service and 1% of employee time to giving back to our communities. Our team members are actively encouraged to engage in any such community initiatives that they are passionate about.