Co-founder & Chairman
An IT industry veteran of over 35 years, John started his career in IBM where he spent over ten years, eventually leading large systems sales initiatives. In the 1990s, John became country manager for Sun Microsystems, where he first developed an interest in the internet and network computing. He moved to head up Oracle’s Irish operations and was a board member of Oracle EMEA. In 1999 he approached salesforce.com as the first real champion of SaaS for enterprise software. In 2000 he founded their international distribution business in Europe and laid some of the foundations and template for the company’s global success.
In 2005 he co-founded SaaSpoint, which become Salesforce.com’s largest European independent consulting partner. The company was acquired by Appirio Inc. (now Wipro) in 2011. Since the successful sale of SaaSpoint, John serves on the boards of a number of high growth SaaS companies.
Co-founder & CEO
Frank McCracken is a leading figure in building and managing software-as-a-service delivery and renewals internationally. Having led major projects with IBM and CapGemini early in his career, Frank moved to the entrepreneurial space and built the professional services and renewals organisations at both Salesforce and Marketo EMEA from the ground up. A veteran of two very successful IPO’s, as well as founding Salesforce.com’s largest partner consulting firm in EMEA (SaaSpoint), which was acquired by Appirio in December 2011. Frank holds an MBA from the University of Wales.
Founded in 2017 by two of the pioneers of Cloud Computing in Europe, Wigmore IT Group is all about providing a service the “Wigmore Way”, which is based on pragmatism and real world sector expertise. The difference is in the outcomes.
Wigmore IT Group is a specialist “Customer Success” consulting organisation, focussed on delivering successful projects to SaaS companies.
We work closely with the de-facto market leader for solution provision – Gainsight. We are Gainsight’s premier consulting partner in EMEA and their primary implementation resource for their solutions.
Established by two of the founders of salesforce.com’s EMEA operations, we have been involved in Customer Success for SaaS since the year 2000. An unrivalled length of experience.
We established Wigmore IT Group in 2017, to address this burgeoning sector with some real-life, practical expertise. Since then we have completed over 200 successful customer engagements across all of EMEA.
Project success and customer satisfaction are integral to everything we do at Wigmore. We delight our clients, through delivering solutions that drive real and tangible business benefits. Our ambition is that each new client engagement is the beginning of a long-term business relationship.
Doing what’s right. Eschewing short-term rewards for long term success. Acting with honesty and showing the utmost respect to our clients, our partners and our colleagues.
Staff fulfilment and development
We strive to hire the best talent with the right attitude. We fulfil our promise to our people, by providing constant opportunities for growth through training, certification, innovative customer engagements, continued company growth and a nurturing, mentored environment.
Positive contribution to our communities
Wigmore IT Group operates an “integrated philanthropy” model. It is built into the company from the very start. Otherwise known as the 1-1-1 model, we have pledged 1% of the company’s equity, 1% of our product or service and 1% of employee time to giving back to our communities. Our team members are actively encouraged to engage in any such community initiatives that they are passionate about.