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OUR SERVICES

Wigmore turns customer relationships into Revenue growth engines by going beyond the norm. We build the Operating Model that drives your Customer's Lifecycle, aligning every interaction with your goals to drive real revenue impact. 

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Our Advisory Services align processes with business goals, leveraging digital strategies and data insights to maximize customer value. Then, through our Managed Services, we streamline your operations, optimize your tech stacks, unify your data, and deliver scalable, tailored solutions that enhance the customer lifecycle. We use Wigmore Labs to fuel innovation by transforming custom solutions into repeatable offerings, ensuring consistent success, value, and efficiency across industries.

Customer Success Advisory Services 

Wigmore provides Customer Success Advisory Services that align processes with business goals. Our approach leverages digital strategies to maximize customer relationship value through expert guidance and data-driven insights.

Wigmore Managed Services

We simplify your Customer Success Operations by managing your CS Operations, ensuring unified data management, and offering strategic technology guidance. We don't just provide Intercom and Gainsight Administrative Level 1,2,3 and 4 expertise, we provide deep experience of Enterprise Architecture and Tech stacks that have upstream and downstream impact to your Customer Lifecycle.

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Wigmore
Labs

Wigmore Labs is our innovation hub that turns custom client solutions into scalable offerings for a wider audience. By utilizing our expertise, we ensure each solution drive success and deliver consistent value across various businesses.

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OUR APPROACH TO MANAGED SERVICES
AND IMPLEMENTATION 

Discovery

Our Discovery phase thoroughly examines your technology infrastructure to ensure our solutions meet your business goals. We conduct workshops, assessments, and data analysis to uncover gaps and opportunities improvement.

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Key activities include:

  • Mapping workflows and integrations.

  • Assessing data integrity and automation gaps.

  • Identifying customer engagement strategies.

  • Creating a roadmap for measurable enhancements.

 

For complex projects, we offer structured reviews and predictive analytics to support transformation.

Design & Build

Once the discovery phase is complete, we work with your team to define, prioritize, and design the key workstreams required for success.

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This stage involves:

  • Customer health score framework development.

  • Automation & workflow design for efficiency.

  • Customer segmentation & engagement strategies.

  • Playbooks and proactive retention planning.

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We ensure that all requirements are documented in clear business language with acceptance criteria, creating a solid foundation for scalability and long-term success.

Operational Management

Using our unit-based managed service model, we agreed workstreams with expert resources.

 

Our structured approach includes:

  • Technical optimization – Configuring Gainsight and integrating with Salesforce, HubSpot, and more.

  • Process automation – Developing playbooks, call-to-action frameworks, and proactive CS management.

  • Data governance & reporting – Creating real-time dashboards, predictive analytics, and risk mitigation strategies.

 

We operate in agile sprints, with bi-weekly check-ins and quarterly strategy reviews to adapt to changing business needs.

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